Returns & Exchanges

At Govee, we want you to be completely satisfied with your smart lighting and home electronics. If you are not happy with your purchase, you can return your items within 30 days of delivery for a full refund or exchange.

1

Initiate Your Return

Visit our Support Center and log in with your order number and email address to start your return request.

2

Pack Your Device

Place the product in its original packaging including all accessories, manuals, and cables to ensure a smooth inspection process.

3

Attach Shipping Label

Download and print the provided prepaid shipping label and securely attach it to the outside of your return parcel.

4

Receive Your Refund

Once our warehouse receives and inspects your item, a refund will be processed to your original payment method within 7-10 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing